Customer Care
Shipping & Returns
Luxury care from checkout to delivery — an elevated experience, every step of the way.
A Note From Our Studio
“We believe how a ritual arrives is part of the ritual itself.”
From the moment you place your order to the soft unboxing in your hands, every detail is considered. We are committed to making your Serum & Sage experience feel seamless, intentional, and beautifully supported.
Shipping
Delivered with intention
Processing
Each order is hand-prepared within 2–3 business days, with intention woven into every step.
Domestic Delivery
Standard shipping arrives in 5-7 business days. Complimentary on orders over $75.
International
Most international orders arrive within 14 business days. Duties calculated at checkout.
Tracking
A tracking link is sent the moment your ritual leaves our studio — softly, by email.
Order Preparation
Hand-prepared, slowly and softly.
Every Serum & Sage order is hand-finished in our small studio. We pour, wrap, and ribbon each parcel with the same care we put into the formulas themselves — because slowness is part of the luxury.
Quality checked
Each bottle is inspected before it is sealed and wrapped.
Hand-finished
Tissue, ribbon, and a softly handwritten note.
Travel-protected
Cushioned packaging so your ritual arrives untouched.
Returns & Exchanges
A softer, kinder return experience.
If something isn’t quite right, we are here. Our concierge will personally guide you through every step — warmly, attentively, and with zero pressure.
Eligibility
Unopened products may be returned within 14 days of delivery for a full refund.
Damaged in transit
Send us a photo within 7 days and we will replace your item immediately.
Exchanges
Prefer a different scent or ritual? We will happily swap it — on us.
Refund timeline
Once received, refunds appear in your account within 5–7 business days.
Concierge Care
We are here, softly.
Reach out anytime. Our small care team responds personally — usually within one business day — because you deserve to feel cared for from first click to final ritual.
care@serumandsage.com
Response Time
Within 24 business hours
Order Support
Mon – Fri · 9am – 5pm
Softly Answered
Frequently asked
Inner Circle
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